The satisfaction of our customers is our utmost priority and the integral foundation of all of our decisions and business procedures. Since 1999 we have carried out annual customer satisfaction appraisals. Following receipt of the analyses and evaluation of the results we can determine definite courses of action which will lead to a proven and continuous improvement of our performance.

The unusually high proportion of recommendations – 83.3 % of those asked stated that they had recommended ECKELT as a supplier – is directly related to our customer oriented manner of business.